Thank you for shopping at GoPicca. We appreciate your business and want to ensure that you are satisfied with your purchase. We are committed to being your trusted partner by delivering the high quality products, service and convenience you deserve.
Due to the nature of our products, we have implemented a strict no returns and no refund policy. All sales are final. By initiating a return, you are also acknowledging that we may charge a 25% Restock Fee on your returned order.
To be eligible for a return, your item must be in the same condition that you received it. Please contact Customer Service via email
piccagems@gmail.com
Returns
◆ As long as the products don’t have man-made damage,we can do the refund for you in 7 days after you receiving the products.However, you will need to cover the express shipping fee. Our policy is valid for 7 days, and we cannot offer a refund or exchange if more than 7 days have passed since you received the product.
We recommend researching Customs policies BEFORE purchasing, as they might add an extra fee shipping over the U.S. Border. Shipping costs will be deducted from the return amount, on top of the 25% Restock Fee.
◆ Please contact us by email to request a return address before returning.
Email: piccagems@gmail.com
We cannot refund if it occurs one of the following two situations.
Send products to the wrong address (including returning directly to the place of shipment without contacting us).
Choose the return method for cash on delivery.
Refunds (if applicable)
◆ Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a 7 business days.
◆ You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
If you return for exchange, we will ship the item you want after receiving your returned product.The exchange time may vary depending on where you live.If you are shipping an item over $75, you’d better choosing a trackable shipping service or purchasing shipping insurance. We can not refund you if we can not receive your returned item.
◆ Sale items (if applicable)
Sale items cannot be refunded.
◆We strive to provide high-quality products and excellent customer service. If you have any questions or need assistance, please do not hesitate to reach out to us. Thank you for understanding and for choosing to shop with us.
